COVID-19 Protocols: Keeping You, Us & Our Community Safe

Safety – for you, our team and our broader community – is always our #1 priority.  Some of the elements of our usual relaxed vibe will simply have to take a back seat to safety priorities for a little while. It’s critical to us that you feel relaxed when you’re visiting us, and a key piece of that is feeling safe. Please know that with the protocols we have in place, and with the low numbers of people we have on site at any given time, visiting us is massively safer than going to the grocery store.

As such, here is what we’re doing, and what we require of our customers, in the new era of COVID-19 to ensure that sense of safety and relaxation: 

Mask Policy

We currently require masks at all times while you’re on site, with the exception of in the privacy of your float or sauna room. Masks that cover both mouth and nose are required in all common areas, including in our massage rooms. Visors, gators and bandanas are not an effective or acceptable form of face covering. We’ll have masks available for you if you enter without one.

There are no exceptions for any reason, including for medical exemption since we are unable to offer alternative accomodation for our services. Refusal to wear a mask will result in refusal of service and a charge for your used appointment time. 

We are aware that mask policies are shifting, varying and evolving, and that there’s often confusing and contradictory requirements from different state and federal agencies. Our position, in order to protect the most vulnerable amongst us who may or may not be able to get a vaccine, is that we’re requiring masks for everybody, regardless of their vaccination status, including all staff members, until none of us have to wear masks anymore.

Please note that our staff do not have the leverage to allow any variance from our mask policy, so please don’t ask or expect them to make any exceptions.  We will not tolerate our team – some of whom have newborn babies or live with immune-compromised individuals – being exposed to either harassment or viral contamination.

Entrance to the Building

* Hand sanitizer will be available at the front door; we ask that you sanitize your hands for 20 seconds before entering.

Lobby & Common Areas

* A mask / face covering is required at all times while in common spaces.
* Social distancing may be prompted by staff if it’s not already happening.  It’s a large space for two people entering at the same time, so it should be easy.
* We have several thousand dollars’ worth of HEPA air filtration systems deployed throughout the entire center, including two in the lobby and one in each service area.
* Self-service complimentary tea and water service has been suspended for now, but a team member will be happy to provide tea or water for you on request.
* We’ve removed lobby couches

Float Rooms & Infrared Sauna

Between every single float:
* Our usual protocol of 100% tank draining/cycling and UV filtration will take care of any pathogens in the float tank solution, which is already incredibly inhospitable to pathogens due to the high salt content
* Before your use of the room, the entire interior and exterior space of the float tanks will be flooded with UV-C (ultraviolet light) and Ozone, both known to effectively kill coronavirus.
* Each float room has a Germ Guardian HEPA air filtration system running the entire time.
* All high-touch surfaces will be sanitized between floats
* Float supplies (q-tips, ear plugs and vaseline) will be individually wrapped.   (We hate all the plastic too, but it was either this or just not offer them at all.). All unused supplies will be removed and sanitized with UV-C between floats.
* Towels and robes will be washed on a high heat setting after every single use, as usual.  If you’re not confident in this, we invite you to bring your own towel with you.  We ask that you only bring a clean towel direct from your dryer, not one that’s already been in your bathroom.  

Massage Rooms

* Your massage room will be fully sanitized with UV-C light and ozone, and high-touch surfaces fully sanitized, prior to your arrival.
* We have a 6-stage air filtration system installed in the massage room to ensure the air is as safe as possible for both you and our massage therapists.
* We require that you wear your mask at all times while in the massage room, including while you’re on the table. While we recognize this is far from an ideal massage experience, this is the only way that we are currently willing to offer a massage experience.
* Your massage therapist will be wearing a mask at all times.
* Please do not discuss the topics of masks or vaccination with your massage therapist. They have been instructed to follow our company policy at all times, which is to not divulge any personal medical information about themselves or others, including vaccination status, and they have no flexibility in our mask policy. It is in the interests of cultivating a relaxing environment that we will not discuss these topics with clients.
* If you require a vaccinated massage therapist, please let us know that at the time of booking and we will gladly assign one for your session.

We trust that you understand and respect the need for all these conservative measures.  We want to do our part in ridding us of this viral predator, and we’re willing to compromise on our usual relaxed vibe to contribute towards that.   We ask that you be a partner with us in that by doing your part to follow all these new requirements.

If we all get in the flow with these processes, there’s no reason we can’t all have a relaxing time. 🙂